An overview of the focus, skills and responsibilities of a Chief Delivery Officer, to help understand the role and appreciate the capabilities and characteristics required for a CDO.
This section is mostly aimed at the Chief Delivery Officer themselves, current or aspiring, whatever title is given to the role — Chief Delivery Officer (CDO); Chief Service Delivery Officer (CSDO); Client Services Director (CSD); Professional Services Directors (PSD); or director, lead, or head of a Project Management Office (PMO). But the chapter may also be useful for founders and executive teams considering adding a CDO to the organisation — what skills and characteristics should you be looking for when you're recruiting someone to this role?
In this section
The Chief Delivery Officer's role
The role and purpose of a Chief Delivery Officer in an organisation
The importance of communication
Showing leadership in what and how a business communicates
The ultimate advocate
The Chief Delivery Officer sits between the company and its clients, advocating for both
More secret qualities of a Chief Delivery Officer
A longer look at some more skills and characteristics that are important for a CDO