Delivery leadership for digital and creative agencies and SaaS product businesses.
Fractional Chief Delivery Officer.
Highly experienced consultancy for client services and project delivery, team leadership and service development, external and internal stakeholder management, governance, in digital/design/marketing agencies and SaaS product businesses.
High-performance leadership of complex projects with multifunctional project teams delivering client-focused solutions.
Specialist super-power in delivering to value in generative AI, conversational AI and AI agent contexts.
Fractional Chief Delivery Officer, Client Services Director, or PMO (Project Management Office) head.
We deliver:
Service Delivery
High-performance client and professional services delivery for a united service vision
Governance & Control
Project management service that provides the essential control, governance, and metrics for successful project delivery.
Strategy Design for Client Delivery
Effective delivery strategy, operating model and implementation tools that align with your business goals
Fractional Chief Delivery Officer (CDO) for ambitious businesses
Experienced fractional CDO and service delivery principal working with UK & USA-based CEOs and founders of ambitious businesses.
Joe Baker
Joe has over 25 years of digital and IT consultancy sector experience, with particular expertise in regulated industries and central government digital transformation projects. He has a specialist focus on delivering value in generative AI and AI agent services.
He has expert capability with client services delivery, product professional services, governance and control, stakeholder management, and leading cross-functional and multi-disciplinary teams.
An essential guide to leading service delivery projects, teams and programs.
Why do you need a Chief Delivery Officer?
End-to-end quality, efficiency, and customer satisfaction from the heart of the business outwards
What makes a Chief Delivery Officer?
The focus, skills and responsibilities of a CDO
The importance of communication
Showing leadership in what and how a business communicates
Get the best from your Chief Delivery Officer
Ask yourself these questions about the position and why it's important to you so you and your CDO are set up for success.
Heuristics for better project delivery leadership
Fast and frugal rules of thumb to help project delivery start out on the right track and stay there