Communication is a key skill in all jobs, right?
Well, clear and coherent communication is of a different order for a Chief Delivery Officer — unusual excellence in communication is a fundamental requirement of the job and an essential skill that should be particularly well developed.
The CDO is responsible for effective communication between all parties on projects: clear communication is vital to achieve outcomes.
The CDO determines what and how a business communicates with customers and stakeholders. And so the CDO should show distinctive leadership in this key area.
In this episode we discuss the astonishing breadth of modes and contexts for communication for a CDO, verbal and non-verbal, in meetings and events and ad hoc, in big groups and small groups as much as one-to-one, both in person and asynchronous, and all manner of other ways.
We talk also about how a deep and practical understanding of multiple intelligences and personality types can be a giant power-up for transformative and effective communication.
In the second half of the episode, we look more practically at communicating with customers and with colleagues, and how a CDO should be conscious of how the mode and manner of communication needs to adapt according to context and needs.