Your organisation's delivery strategy needs to align with your business goals, your operating capabilities, your sector and specialism, and your clients' needs.
Designed with a focus on modernisation, best-practice adoption, with training and resources to ensure rock solid adoption.
The process
1. Consultation
Begin with objectives, capabilities, and resources:
- Understand the business — the vision, goals and objectives.
- Understand the team and organisational capabilities.
- Understand the specialisms and sectors.
- Understand the clients and projects.
- Understand the past, the history of triumphs and challenges.
- Understand the future, what's needed for continued success.
2. Design
Drawing on extensive experience, design a delivery strategy for effective client service tailored to context.
3. Experiment
Trial with a subset of client projects and a trusted team, fail fast and learn quickly. Make improvements.
4. Execution
Do it. Build the resources and tool kits needed to support the client service operating model (CSOM). Embed it in business-wide practices and activities.
5. Evaluation
It's never fully over, you're always learning. Use data and metrics to evaluate what's worked and what hasn't.
6. Iteration
Make continued improvements, carefully planned, in practices and resources.
Our approach is flexible and tailored to your business needs, your sector specialism, and your client context.
To discuss service delivery strategy design and support in your context or any questions you have, then do please: